Royal711 Privacy Policy – Player Data Protection in Malaysia

This Privacy Policy ("Policy") describes how Royal711 – the operator of the online entertainment platform at https://royal711.click – collects, processes, stores, and protects your personal information when you use the platform, services, and features we provide. We have written this Policy in clear, straightforward language because we believe every Malaysian player deserves to know exactly what happens to their information — not through confusing legal jargon, but through honest and direct explanation.

By registering for or using the Royal711 platform, you agree to the data processing practices described in this Privacy Policy. If you disagree with any part of this policy, please contact us before continuing to use the platform, or discontinue use if you are unable to accept the stated terms. We encourage you to read this document in full and to reach out to our team if anything is unclear.

Introduction – Who Is Responsible for Your Data

Royal711 is the data controller for all personal information you share with us through the website https://royal711.click, our mobile app, live support chat, email and any other communication channels we operate. This means we determine the purpose and manner in which your information is processed, and we are responsible for ensuring that processing is carried out in accordance with applicable data protection laws and the commitments set out in this Privacy Policy.

Royal711 complies with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and internationally recognised data protection principles. We have appointed an internal data protection officer responsible for overseeing compliance and handling privacy-related enquiries from our players. To reach our data protection officer, send an email to support@royal711.click with the subject line "Privacy Enquiry".

Data We Collect

Royal711 only collects data that is strictly necessary to deliver our services safely and effectively. We do not collect information that is irrelevant or beyond what legitimate operations require. Below are the categories of data we collect and the reasons for collecting them:

Data You Provide Directly

• Identity information: full name, date of birth, identification card or passport number, gender and nationality — collected during registration and the identity verification (KYC) process.
• Contact information: email address, mobile number, and residential address — used for account communications and verification requirements.
• Financial information: details of the payment methods you use for deposits and withdrawals, including digital wallet names, masked bank account numbers and transaction records – required for payment processing and anti-money laundering (AML) compliance.
• Login credentials: username and encrypted password — used to verify your identity at login.

Automatically Collected Data

• Platform usage data: game records, bets placed, winnings, losses and your complete transaction history within your account.
• Technical data: IP address, web browser type and version, device operating system, screen resolution, time zone, and unique device identifiers.
• Behavioural data: pages visited, time spent on each page, features used, in-platform action sequences and general navigation patterns.
• Cookie data: information stored via cookies and similar tracking technologies as described in the dedicated cookies section below.

Data from Third-Party Sources

In certain circumstances, Royal711 may receive data about you from legitimate third-party sources, including identity verification service providers we use for the KYC process, financial institutions that validate the legitimacy of your payment transactions, and fraud prevention agencies that help us identify security risks. All data from these third-party sources is processed in accordance with the same privacy standards as data you provide to us directly.

How We Use Your Data

Royal711 uses your personal data for the following purposes, all of which have a valid legal basis under applicable data protection principles:

Data Sharing & Disclosure

Royal711 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment with no exceptions. However, in the course of operating the platform, we do share data with a limited number of third-party categories as set out below, and only to the extent necessary for the stated purposes:

• Payment service providers: to process your deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX — only the data necessary to complete each transaction is shared.
• Game software providers: providers such as PG Soft, Pragmatic Play, Evolution Gaming, and others may receive the game session data needed to operate the games you play.
• Identity verification (KYC) services: third-party providers who assist us in verifying player identities in accordance with legal requirements.
• Legal authorities: when required by law, court order or a regulatory body with valid jurisdiction. Royal711 will notify you of any such disclosure unless prohibited by law.
• Technical infrastructure providers: cloud computing and hosting service providers that manage our platform's technical infrastructure, subject to strict data processing agreements.

All third parties that receive your data from Royal711 are bound by data protection agreements requiring them to handle your information with a level of security and confidentiality no less stringent than our own standards. We do not permit these third parties to use your data for their own purposes beyond the scope of services they provide to us.

Data Security – How We Protect Your Information

The security of your data is a core technical and operational priority at Royal711. We implement multiple layers of protection to safeguard your data against unauthorised access, loss, alteration, or improper disclosure:

Technical Measures

• 256-bit SSL Encryption (TLS 1.3): all communications between your browser and Royal711's servers are encrypted using the latest SSL standards — the same standards used by Malaysia's leading banking institutions.
• Data encryption at rest: sensitive information including passwords (hashed using bcrypt) and bank account numbers is never stored in plain text in our systems.
• Tiered access controls: only staff who require access to specific data in order to carry out their assigned duties are granted permission, with comprehensive audit logs maintained for every access.
• 24/7 security monitoring: intrusion detection and anomaly monitoring systems that operate around the clock to identify and respond to security threats promptly.
• Regular penetration testing: security audits and penetration testing conducted regularly by independent cybersecurity experts to identify and address any vulnerabilities.

Organisational Measures

• Mandatory privacy awareness and data security training for all Royal711 staff.
• A clearly defined incident response procedure to ensure any data breach is addressed promptly and affected players are notified in accordance with legal requirements.
• Confidentiality agreements binding all staff and contractors who have access to player data.

Cookies & Tracking Technologies

Royal711 uses cookies and similar tracking technologies to keep the platform running properly, improve your experience, and understand how players use our services. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Royal711 platform and prevent you from logging in or playing games properly. For analytics and marketing cookies, you can also update your preferences through the Royal711 account settings section.

Data Retention

Royal711 retains your personal data for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law. Specific retention periods are as follows:

• Active account data: retained for as long as your account remains active, and for a reasonable period after account closure to allow for the resolution of any disputes that may arise.
• Financial transaction records: retained for a minimum of seven (7) years from the transaction date, as required under Malaysia's financial and anti-money laundering laws.
• Communication and support data: retained for three (3) years from the date of your last interaction to allow for historical reference in the event of future disputes.
• Security logs: retained for two (2) years for fraud detection and security forensics purposes.
• Marketing data: retained until you withdraw consent or request deletion, whichever comes first.

Once your data is no longer needed and there is no legal obligation to retain it, Royal711 will securely delete or anonymise it using procedures that ensure the data cannot be recovered or re-identified.

Your Rights as a Data Subject

As a Royal711 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:

To exercise any of the rights above, please contact the Royal711 privacy team by email at support@royal711.click with the subject line "Privacy Rights Request", along with your full name and account number for identity verification. We will respond within 30 calendar days of receiving your request.

Changes to the Privacy Policy

Royal711 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When material changes are made to how we use your data, we will notify you via:

• A prominent notice on the Royal711 website homepage.
• An in-platform notification the next time you log in.
• Email to your registered email address if the changes require any action or renewed consent on your part.

The "Updated" date displayed at the top of this page will always reflect the date of the latest version of this Privacy Policy. We encourage you to review this page periodically. Your continued use of the Royal711 platform after any changes are published will be considered your acceptance of the latest version of the Privacy Policy.

Contact Us for Privacy Enquiries

If you have any questions or concerns, or wish to exercise your privacy rights, the Royal711 team is here to help. We support Bahasa Malaysia and operate 24 hours a day, 7 days a week:

If you are not satisfied with how we handle your privacy enquiry after contacting us directly, you have the right to lodge a complaint with the Personal Data Protection Department under the Malaysian Ministry of Communications, or the relevant data protection regulatory body in your jurisdiction.